Last updated: July 1, 2026
For the purposes of these Terms:
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
You represent that you are at least 18 years of age and have the legal authority to enter into this agreement on your own behalf or on behalf of the entity you represent. Use of the Service for insurance sales activity requires that you maintain valid licensure in the states where you transact business — this is your responsibility, not ours.
These Terms work alongside our Privacy Policy and, where applicable, our Business Associate Agreement, which together govern your use of the Service.
OmniReach CRM is a HIPAA-compliant customer relationship management platform built specifically for insurance agents, agencies, FMOs, and downline organizations. The Service includes pre-configured pipelines, automation workflows, calendars, smart lists, lead funnels, reporting, and integrated communications (SMS, email, voice).
The Service is built on infrastructure provided by HighLevel Inc. (the Platform Provider). Certain features, capabilities, and limitations are inherent to the underlying platform and are subject to change without notice. We will use commercially reasonable efforts to communicate material platform changes affecting your use of the Service.
Access to the Service requires an active paid Subscription. Pricing is published on our website and may be quoted directly during onboarding. Subscriptions automatically renew on a recurring monthly basis under the same terms unless cancelled.
Your monthly Subscription fee covers access to the OmniReach CRM system. It does not include Carrier Fees for SMS, voice, email, or other communications, which are billed separately as usage fees.
SMS, voice, and email features rely on third-party carrier networks that charge per-use rates. Current usage rates are published in your account and on our website. We reserve the right to update these rates to reflect changes from upstream providers without prior notice; updated rates take effect at the time of the upstream change.
If you operate a General Agency, Managing General Agency, or downline organization requiring separate sub-accounts for individual agents, special pricing applies. Contact us directly for downline pricing structures, which are negotiated separately and not published on our website.
You agree to provide and maintain accurate, current billing information including legal name, business name (if applicable), address, and a valid payment method. Subscription fees are charged in advance on a recurring basis. Carrier Fees are billed in arrears based on actual usage.
If a payment fails, we will attempt to notify you and re-process the charge. Continued failure to pay may result in suspension of your Account, and ultimately termination, with data retention subject to the Account Termination section below.
We may modify Subscription fees at our discretion. We will provide at least 30 days' notice of any material increase via email or in-account notification. Your continued use of the Service after a fee change takes effect constitutes acceptance of the new fee.
Except where required by applicable law, paid Subscription fees and Carrier Fees are non-refundable. Refund requests may be considered on a case-by-case basis at our sole discretion.
OmniReach CRM is built to support HIPAA-compliant workflows. Where you handle Protected Health Information (PHI) through the Service — including any communication with clients about Medicare, health insurance, or related coverage — a signed Business Associate Agreement (BAA) is required between you and the Company.
Under the BAA:
Shared responsibility. HIPAA compliance is a shared responsibility. Our infrastructure and the BAA provide the framework; your day-to-day usage practices determine whether you remain compliant. The Company is not liable for HIPAA violations resulting from your misuse, misconfiguration, or non-compliant practices.
Before sending SMS to leads or clients through the Service, U.S. carrier regulations require A2P 10DLC registration of your business, brand, and campaigns. You acknowledge that:
The Company is not liable for fines, penalties, suspensions, or service interruptions resulting from your non-compliance with carrier rules or regulatory requirements.
OmniReach CRM is provided as a configured platform — not as a done-for-you service. Your account includes pre-built pipelines, follow-up sequences, calendars, and templates designed for insurance sales. You are responsible for customizing the Service to your specific business, workflows, and use cases.
We provide step-by-step setup instructions and 24/7 chat support to assist you. To get the most from the Service, you should expect to invest time learning the platform and configuring it to match your sales process. The Service is not intended for users unwilling to engage with web-based software.
You are solely responsible for:
Support for OmniReach CRM is provided via the in-platform chat support button, available 24/7. Support begins with AI-assisted responses and can be escalated to a human team member by typing "speak to an agent." Human support responses may include written instructions, links, and custom Loom (video) walk-throughs.
OmniReach does not provide phone-based support, in-person setup, or done-for-you implementation as part of standard Subscriptions. Support is available for: how-to questions, troubleshooting, configuration guidance, and general usage assistance.
Support does not cover: custom development, third-party integration debugging beyond our supported integrations, running your business operations, or campaign management on your behalf.
We reserve the right to limit, restrict, or revoke support access for any user who abuses support channels, harasses team members, or otherwise uses support outside its intended scope.
You agree not to use the Service to:
Violation of this section may result in immediate suspension or termination of your Account, forfeiture of paid fees, and (where applicable) reporting to relevant authorities.
You may cancel your Subscription at any time by submitting a cancellation request through the Service or contacting us. Cancellation takes effect at the end of your current billing period. You remain responsible for any Carrier Fees accrued through the date of cancellation.
We may suspend or terminate your Account, with or without notice, if you breach these Terms, fail to pay fees when due, engage in prohibited activity, or for any reason at our discretion. Upon termination, your right to use the Service ends immediately.
You are responsible for exporting any data you wish to retain before termination. Data may be retained for a reasonable period after termination for administrative, legal, or compliance purposes, after which it will be deleted. Specific retention timelines are described in our Privacy Policy.
The Service, including all software, design, branding, content, and documentation, is the property of the Company and its licensors (including the Platform Provider, HighLevel Inc., where applicable). Your Subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended business purpose.
Data you upload to the Service remains your property. By using the Service, you grant us a limited license to process that data solely to provide the Service to you.
The Service integrates with third-party services including but not limited to Twilio, email providers, calendar systems, and the Platform Provider's infrastructure. We are not responsible for the performance, availability, pricing changes, or policies of these third parties. Your use of those services is also governed by their respective terms.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that:
No earnings guarantee. Insurance sales results depend on many factors outside our control — your effort, your licensure, market conditions, lead quality, and consumer behavior chief among them. We make no representation or warranty regarding earnings or business success.
To the maximum extent permitted by applicable law, the Company's total aggregate liability under these Terms, regardless of the cause of action (whether in contract, tort, statute, or otherwise), shall not exceed the amount you actually paid to the Company in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, lost commissions, lost data, business interruption, loss of goodwill, regulatory fines, or reputational harm, even if advised of the possibility of such damages.
Some jurisdictions do not allow certain limitations of liability, in which case the above limits apply to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless the Company, its officers, employees, affiliates, and agents from any claim, liability, damage, or expense (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right; (d) your communications sent through the Service; (e) your HIPAA, TCPA, CAN-SPAM, or CMS compliance practices; and (f) any data you upload or process through the Service.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Exclusive jurisdiction and venue for any dispute arising under these Terms shall lie in the state or federal courts located in Bexar County, Texas, and you consent to that jurisdiction.
Before initiating any formal legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us in writing and allowing thirty (30) days for good-faith resolution.
We may modify these Terms at any time. For material changes, we will provide at least thirty (30) days' notice via email or in-account notification. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree with the modified Terms, you must stop using the Service.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or restructuring of the OmniReach CRM business (including a future transition of ownership to a separate legal entity).
These Terms, together with the Privacy Policy, BAA (where applicable), and any other agreement explicitly incorporated by reference, constitute the entire agreement between you and the Company regarding the Service.
If these Terms are provided in any language other than English, the English version shall prevail in case of conflict.
This section applies to individuals who contact OmniReach CRM directly through forms on omnireachcrm.com — such as demo requests or contact forms — and is separate from the terms governing Subscription-based platform access.
Email: info@omnireachcrm.com
Mail: TMS Insurance Brokerage, Inc. — 1901 NW Military Hwy, Ste 200, San Antonio, TX 78213
Inside the Service: click the blue support button in OmniReach CRM